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Chargeback Mitigation

Chargeback Mitigation

Unauthorized charges

Fraud detection software is an essential component of a high risk merchant’s arsenal against chargebacks. However, there are many times when this alone is not enough. As the English author Douglas Adams once wrote, “A common mistake that people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools.”

In other words, fraud software is good – but it simply weeds out the less talented fraudsters.

Our chargeback mitigation software was designed with this in mind. Designed to be used alongside your fraud detection software, this unique service uses its relationships with the card issuers to alert you to user-confirmed fraud and customer disputes so you can take care of an impending chargeback before it’s been issued!

How It Works:

In a traditional setting (without our chargeback mitigation service), the chargeback process would look something like this:

  • Now: The bank flags the card because of a customer inquiry or fraud alert.

  • 40 min: The cardholder is contacted

  • 45 min: The cardholder confirms the fraud or they want to dispute the charge. The cardholder hasn’t even contacted you!

  • 1 day to 6 weeks: You are notified of the chargeback. You lose the cost of the sale, plus an additional chargeback fee and possibly other fees associated with excessive chargebacks.

Chargeback Mitigation | High-Risk Merchants | E-Commerce 4 IM

With our service, there is virtually no wait time between when the customer confirms the fraud and the time you’re alerted. This extra time allows you to take action and process a return before the card issuer can process the chargeback. It looks something like this:

  • Now: The bank flags the card because of a customer inquire or fraud alert.

  • 40 min: The cardholder is contacted

  • 45 min: The cardholder confirms the fraud or they want to dispute the charge. The cardholder hasn’t even contacted you!

  • 1 hour: You are notified about the fraudulent transaction

Remember – chargebacks should only be issued if a return has not been processed first. With our service, you’re notified about client-confirmed fraud and consume disputes, with no guesswork. All you need to do is take action on the information you receive before the chargeback is issued.

Credit card refund

What Do I Need?

We offer several options to fit our client’s needs. For those who are looking for a complete software solution, we offer a web portal where you can see your alerts on the dashboard and run reports.

For customers who already have a fraud review system and want to work within their own software, we also offer a batch file of your alerts.

Both options allow for automated alert review (via an API) to increase your business efficiency. However, you can also manually refund the transaction from within the portal.

Overall we can help you:

  • Avoid the entire chargeback process, we stop chargebacks before they happen.
  • Avoid financial losses due to fulfillment of goods after a chargeback has been created.
  • Protect your company from excessive chargebacks by customer experience and fraud.

How Do I Get Started?

Thousands of merchants worldwide use this software to stop chargebacks before they begin. If you’d like to become one of them, just give us a call or fill out the form on the right to find out more or to have someone walk you through the process of integrating the service with you system – 1-800-570-1347.

Chargeback Mitigation | E-Commerce 4 IM

Need Help? Contact Us Today

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