Fraud detection software is an essential component of a high-risk merchant’s arsenal against chargebacks. However, there are many times when this alone is not enough. As the English author, Douglas Adams once wrote, “A common mistake that people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools.”
In other words, fraud software is good – but it merely weeds out the less talented fraudsters.
Our chargeback mitigation software was designed with this in mind. Designed to be your first line of defense in chargeback prevention and to be used alongside your fraud detection software, this unique service uses its relationships with the card issuers to alert you to user-confirmed fraud and customer disputes so you can take care of an impending chargeback before it’s been issued!
Each chargeback is an opportunity to improve a process, identify a weakness, or reach out in a positive way to a customer. By ignoring your chargebacks, you sidestep opportunities for growth that could push you to the next level. Never view analyzing chargebacks as a waste of time, but rather as an opportunity for improvement.
For all of these reasons and more, chargebacks are worth fighting, even if your overall ratio is under the 1% limit. Don’t wait until you reach the danger zone to start paying attention to your chargebacks – be proactive and see the positive results it will have on your business.
A great return policy works well for legitimate customers. But what about scammers? The best way to avoid chargebacks on fraudulent orders is to stop fraud before it happens. But this is more easily said than done and rarely happens on accident. To answer this question, try to walk someone (a customer service liaison, for instance) through the steps you would take to review your orders for signs of fraud.
If your process is clear-cut, you or your staff will have an easier time making sure the plan is followed through. If your plan is vague or non-existent, consider putting a well-defined plan into place.
In a traditional setting (without our chargeback mitigation service), the chargeback process would look something like this:
Now: The bank flags the card because of a customer inquiry or fraud alert.
40 min: The cardholder is contacted
45 min: The cardholder confirms the fraud or they want to dispute the charge. The cardholder hasn’t even contacted you!
1 day to 6 weeks: You are notified of the chargeback. You lose the cost of the sale, plus an additional chargeback fee and possibly other fees associated with excessive chargebacks.
With our service, you’ll receive near real-time merchant account monitoring that alerts you when the customer confirms the fraud and the time you’re alerted. This extra time allows you to take action and process a return before the card issuer can process the chargeback. It looks something like this:
Now: The bank flags the card because of a customer inquire or fraud alert.
40 min: The cardholder is contacted
45 min: The cardholder confirms the fraud or they want to dispute the charge. The cardholder hasn’t even contacted you!
1 hour: You are notified about the fraudulent transaction
Remember – chargebacks should only be issued if a return has not been processed first. With our service, you’re told about client-confirmed fraud and consumer disputes, with no guesswork. This is effective chargeback management and allows you to reduce your chargeback ratio successfully. All you need to do is take action on the information you receive before the chargeback is issued.
We offer several options to fit our client’s needs to reduce chargebacks. For those of you who are looking for a complete alerts network software solution, we offer a web portal where you can see your alerts on the dashboard and run reports.
For customers who already have a fraud review system and want to work within their software, we also offer a batch file of your alerts.
Both options allow for automated alert review (via an API) to increase your business efficiency. However, you can also manually refund the transaction from within the portal.
Overall we can help you:
If you’re a seasoned high-risk site owner, you probably know that chargebacks are simply part of your business. For almost all e-commerce sites selling high-risk products, chargebacks are one of the reasons that their business is in the high-risk category in the first place. Banks and processors evaluate a business’ risk levels before issuing credit, offering merchant services, etc.
There are many reasons why your business might be considered high risk. It could be due to high regulatory and legislative restrictions on your industry, for example, affiliate marketing. Or, it could be that your products historically have a high chargeback ratio (such as membership clubs). This means that you need credit card processing from a provider that specializes in high-risk markets.
If you’re a high-risk merchant who uses more traditional merchant service providers, you might find that you’re getting a pretty poor deal. This isn’t because the provider isn’t good at their job. It’s simply because their services are not inherently attuned to dealing with the naturally occurring obstacles that come with the high-risk industry. One of the main components that throw off more standard credit card processors is how they deal with chargebacks.
You need a credit card processor that provides you with proper chargeback protection. With the right credit card processor, you’ll be in a much better standing to keep your business running. Even in times of high chargeback
As a high-risk business, whether you’re selling mastermind or event tickets, online coaching, or educational courses, there are plenty of challenges that need to be dealt with. This is especially the case on the operational side – when it comes to credit card processing fine print. One such element is chargebacks. While chargebacks are to be expected in the normal course of running a business, they can be damaging and unsustainable if left unchecked. In fact, it can even jeopardize a business’s ability to process credit cards online altogether. This is why it’s so important to have a dedicated chargeback mitigation system and a plan in place for how to deal with chargebacks.
When running a high-risk e-commerce business, it’s vital to make sure all your different business-critical elements work smoothly together. With well-integrated processing and chargeback protection in place that is designed to work specifically for your platform and shopping cart, you’ll face far fewer headaches in your daily life as you focus on growing your business.
At E-Commerce 4 Internet Marketers (IM), our chargeback mitigation system works great for high-risk businesses like yours.
Shopify, when set up with the correct credit card processing, is a favorite among high-risk business owners. It provides a great all-in-one e-commerce platform that gives you the tools to customize and grow your high-risk e-commerce site.
If you’re running an educational course, webinar, streaming, mastermind business, or online coaching business through Shopify, we have the chargeback mitigation you need. If you’re curious how we can protect you from unnecessarily high chargeback ratios, get in touch with us here. If you currently don’t have a chargeback mitigation plan or system in place, please contact us as soon as you can. We can help you set it all up and ensure that you’re protected with near-real-time notifications.
ClickFunnels is one of the biggest growing funnel builders for high-risk businesses of all kinds, and we’re big fans of theirs. From what our clients have told us over time, they love the overall funneling and marketing capabilities that come with ClickFunnels and how easily it makes it to grow their business. This is one of the main reasons why we make sure that not only our credit card processing works well with ClickFunnels, but our chargeback mitigation system does too!
If you’re running a ClickFunnels online-educational course, online coaching, or in-person mastermind or event ticket business, our chargeback mitigation system is exactly what you need to be protected. If you want to know whether we can protect you against unnecessary chargebacks and high ratios, contact us today. We’re more than happy to discuss how our system will work for you and what we can achieve for your business.
On the other hand, if you currently run a high-risk business on ClickFunnels and don’t have a chargeback mitigation system in place, please don’t wait to get in touch with us. It’s crucial for your business that you have the protection you need in the short term, and especially for the long term.
WooCommerce remains one of the most popular choices for selling high-risk products on WordPress. While WordPress offers a veritable smorgasbord of plugins and options, even on the e-commerce side of things, WooCommerce is the definite go-to for most. For high-risk e-commerce, they’re a particularly good choice because of their inherent compatibility with third-party high-risk credit card processing.
If you sell online coaching, educational courses, mastermind sessions, event tickets or even streaming services with WooCommerce, then our chargeback mitigation system is the solution for you. If you want to know how our chargeback mitigation system can protect you against unnecessary chargebacks and high ratios, contact us today. We’ll happily have a chat about how our system will work for you.
However, if you currently run a high-risk business on WordPress with WooCommerce and don’t have a chargeback mitigation system in place, please don’t wait to contact us. It’s crucial for high-risk businesses to have a chargeback protection plan in place – both for the short and long term.
Wix is one of the largest hosted e-commerce programs available today. With dozens of templates, Wix makes it easy to set up professional websites that look and feel custom-made.
With simple to add features for event tickets, online class bookings and business coaching services, Wix is a great choice. However, if your high-risk business runs on Wix you need specialized merchant services in order to accept payments. With our experience with 3rd party Wix payment gateways and shopping cart integrations, you’ll get flexibility well beyond Wix’s standard features.
What remains necessary, even once your ideal processing is set up correctly, is chargeback mitigation systems and software. We make sure your online business is protected with near real-time merchant account monitoring alerts – so that you can act before a chargeback is issued.
Thousands of merchants worldwide use this software to stop chargebacks before they begin. If you’d like to become one of them, give us a call or fill out the form on the right to find out more or to have someone walk you through the process of integrating the service with your system – 1-800-570-1347.
